Support
Need help? Here's how to contact us.
Help Resources
Documentation
This documentation covers all Ad Sentinelle aspects:
- Introduction - Understand Ad Sentinelle
- Quick Start - Integrate in 10 minutes
- Configuration - Customize wall
- Analytics - Track performance
- Advanced Guide - Expert features
- FAQ - Frequently asked questions
Video Tutorials
Coming soon on our YouTube channel.
Contact Support
Email
For any questions, email:
Average response time: < 24h (business days)
Information to Provide
For quick resolution, include:
- Your Site ID or domain
- Problem description in detail
- Steps to reproduce the issue
- Screenshots if relevant
- Console logs (F12 → Console)
Email Template
Subject: [Support Ad Sentinelle] Brief problem description
Hello,
Site: mysite.com
Site ID: 677c2846-fed7-4461-b69c-7717bc3be9b4
Problem Description:
[Describe in detail]
Steps to Reproduce:
1. [First step]
2. [Second step]
3. [Observed result]
Expected Behavior:
[What should happen]
Technical Info:
- Browser: Chrome 121
- OS: Windows 11
- Ad Blocker: uBlock Origin
Console Logs:
[Copy console errors here]
Regards,
[Your name]
Priority Support
Pro and Enterprise clients get priority support:
| Level | Response Time | Channel |
|---|---|---|
| Starter | < 48h | |
| Pro | < 24h | Email + Chat |
| Enterprise | < 4h | Email + Chat + Phone |
Service Status
Check Ad Sentinelle service status:
🟢 All services operational
For incidents, check our status page.
Report Bug
If you found a bug:
- Check FAQ first
- Test on another browser
- Check console for errors
- Contact support with details
Feature Request
Have an improvement idea?
Send suggestions to feedback@advitad.com
We consider all requests for future versions.
Emergencies
For critical production issues:
📞 +33 1 XX XX XX XX (Enterprise only)
Available 24/7 for emergencies.
Support Hours
Our team is available Monday to Friday, 9am to 6pm (Paris time).